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Shipping policy

Order Processing and Delivery Times

Orders are typically processed and shipped within 2 business days, subject to product availability.

Delivery times may vary depending on product availability, shipping destination, carrier schedules, and the type of equipment ordered.

Specialist lifting equipment, oversized items, and made-to-order products may require additional processing or shipping time. Once shipped, typical transit times range from 1 to 8 business days, depending on the shipping service and destination.

Where longer lead times apply, we will make reasonable efforts to notify customers by email and provide an estimated shipping or delivery timeframe.

Business days are Monday through Friday, excluding public holidays.

Delivery Inspection, Damage, and Shortages

We recommend that customers inspect all shipments promptly upon delivery to check for visible damage, missing items, or discrepancies.

Where possible, any visible damage or shortages should be noted on the carrier's delivery receipt or proof-of-delivery documentation.

If a shipment appears significantly damaged, customers may refuse delivery and should contact Lifting365 USA as soon as possible.

If damage, shortages, or other shipping issues are discovered after accepting a delivery, please contact our customer support team promptly, providing your order details and photographs where available.

We will assist customers in investigating shipping issues, coordinating with carriers and suppliers, and determining an appropriate resolution in accordance with applicable laws and our terms of sale.

These procedures do not limit any rights or remedies available to customers under applicable law.

Risk of Loss and Ownership

For consumer purchases, responsibility for goods during shipment will be determined in accordance with applicable federal and state laws and the terms governing the transaction.

For business-to-business transactions, the transfer of risk of loss and ownership will be governed by the applicable agreed terms of sale and relevant provisions of the Uniform Commercial Code (UCC), where applicable.

Unless otherwise expressly agreed in writing, shipping arrangements and the transfer of risk will be determined by the applicable terms of sale and governing law.

Nothing in this policy is intended to exclude or restrict any rights or protections that cannot lawfully be waived.

Freight Shipping and Specialized Delivery Services

Due to the specialist nature of our product range, certain products may require freight shipping or additional delivery arrangements.

Larger or heavier equipment may be shipped using less-than-truckload (LTL) freight, palletized shipments, or other suitable transportation methods.

Customers requiring delivery to locations without a loading dock, forklift, or suitable unloading equipment should contact us before placing an order.

Additional shipping services may be available, subject to confirmation and additional charges, including:

  • Advance delivery notification

  • Residential delivery

  • Liftgate delivery

  • Limited-access delivery

  • Inside delivery, where available

  • Specialized unloading arrangements

  • Appointment-based delivery, where available

Customers are responsible for informing Lifting365 USA of any special delivery requirements, access restrictions, or unloading limitations before placing an order.

The availability and cost of additional services will depend on the carrier, shipping destination, and equipment being delivered.

Any additional shipping services and associated charges must be confirmed and agreed upon before they are arranged.

Shipping Methods and Charges

Lifting365 USA supplies a comprehensive range of industrial lifting equipment, rigging products, material handling solutions, and specialist machinery from multiple manufacturers and distribution locations throughout the United States.

Orders may ship directly from manufacturers, suppliers, warehouses, or distribution centers, depending on product availability and location.

Orders containing multiple products may arrive in separate shipments.

Shipping charges are calculated based on factors including product weight, dimensions, quantity, shipping origin, destination ZIP code, and the transportation method required.

While many products qualify for standard parcel shipping, larger or heavier equipment may require LTL freight, palletized transportation, or specialized delivery services.

Lifting365 USA will generally select an appropriate and economical shipping method unless alternative arrangements have been requested and agreed upon in advance.

Where additional shipping charges are necessary, customers will be informed and any required agreement obtained before the relevant services are arranged.

Customer Support

Our customer support team is available to assist with shipping inquiries, product availability, freight requirements, delivery arrangements, and order updates.

Customers requiring specific delivery arrangements or assistance with large, heavy, or specialized equipment are encouraged to contact Lifting365 USA before placing their order.

Nothing in this policy excludes or restricts any rights or remedies available under applicable federal or state law.